Customer Service Representative

Company: Bunzl Plc.
Location: Dallas
Posted on: April 3, 2025

Job Description:

The Customer Service Rep will answer customer inquiries, enter and successfully process orders (50-100 daily) via the AS400. As well as Investigating customer problems and/or complaints to successful resolution. the CSR will also maintain relationships with both internal and external customers with exceptional service.

This role is on-site in Dallas/Farmers Branch area.

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you'll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Responsibilities:

* Directly responsible for working with customers and sales personnel to understand order requirements and execute order processing via the Cool Pak order system; JD Edwards ERP business management software.
* This person would be the front line for web and phone leads and will function as a liaison between customers and the sales team as well as a liaison between the sales team and internal departments.
* Review open orders daily and provide continual follow up with internal and external customers
* Attend daily production meetings and follow up on action items
* Provide customer service via phone & email
* Monitor front lobby for incoming guests
* Create and maintain excellent relationships with clients
* Work effectively in a team environment to meet business goals and objectives



Requirements:

* High School diploma or equivalent. 2+ years of customer service experience preferred
* Ability to problem solve and multi-task in a fast paced environment
* Excellent attention to detail and a high level of accuracy of data entry
* Excellent professional communication in both oral and written aspects of work
* Ability to prioritize work assignments
* Strong organizational skills
* Must be proficient in Microsoft Office Suite; Outlook, Word, Excel, PowerPoint.
* Bi-lingual English and Spanish

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Keywords: Bunzl Plc., Dallas , Customer Service Representative, Sales , Dallas, Texas