Broadband Service Technician
Company: Astound Broadband powered by Grande
Location: Dallas
Posted on: March 10, 2025
Job Description:
Astound Broadband, the sixth-largest telecommunications provider
in the United States, is a leading supplier of cutting-edge
technology and communications services-and applicants like you make
it all possible. To develop your career, we provide one-on-one
training and coaching, a supportive work environment and the
opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including
rewards, recognition and employee discounts to ensure your
continued success. With us, you'll stay empowered to do your best
work by creating astounding possibilities for local communities and
beyond. Where you will work: Dallas, Texas A Day in the Life of the
Broadband Service Technician: The Broadband Service Technician is
responsible for residential installation, service/repair, and
disconnections for data, video, and phone on the customer premises
with a high level of focus on customer service, customer education,
and quality of work. This role will be responsible for ensuring and
recording correct RF signal levels. The BST is required to
communicate with leadership and dispatch, as well as assist
supervisors and technicians with escalations and specialized work
orders. This role participates in a 24/7 on-call rotation. A Day in
the Life of the Broadband Service Technician:
- Residential install, service/repair, and disconnects (data,
video, phone) on customer premises
- Assist supervisors and technicians with escalations and
specialized work orders
- Ensure/record correct RF and signal levels within
specifications
- Communication with leadership and dispatch as needed
- Customer education
- Operate company vehicle in safe and responsible manner
- Participation in a 24/7 on-call rotation
- Other duties as assigned What You Bring to the Table:
- Education: High school diploma or equivalent
- Experience: 6+ months satisfactory metrics OR 2-3 years as a
telecommunications technician
- Competencies: Maintain satisfactory driving record and have a
valid driver's license; Ability to differentiate and effectively
communicate to customers advanced phone/IP networks and POS
systems
- Knowledge, Skills and Abilities: Ladder; Hand or Power Tools;
Customer Service; Communication (verbal, written); Basic Computer
Skills; Aptitude to learn to skills; Problem solving; Time
Management; Teamwork; Working alone We're Proud to Offer a
Comprehensive Benefits Package Including:
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and
STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and
increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per
calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program Benefits listed above are for regular
full-time positions Our Mission Statement
- Take Care of Our Customers
- Take Care of Each Other
- Do What We Say We are Going To Do
- Have Fun EEO Statement Astound Broadband is proud to be an
Equal Opportunity Employer and we are dedicated to cultivating a
diverse, equitable and inclusive workplace where employees feel
valued, respected and empowered. Discrimination of any kind has no
place here. We are dedicated to providing equal opportunities for
all employees and applicants, regardless of race, color, religion,
sex, pregnancy, national origin, age, physical and mental
disability, marital status, sexual orientation, gender identity or
expression, genetic information, military, veteran status, and any
other characteristic protected by applicable law. We strive to
create a culture that celebrates our differences and promotes
fairness and inclusivity in all aspects of our business. FCO (For
San Francisco Candidates Only): Pursuant to the San Francisco Fair
Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records. CCPA Employee
Privacy Policy (For California Candidates Only): Experience
Required
- 1 - 3 years: Communication Network Maintenance Education
Required
- High School or betterPreferred
- Associates or better
- Technical/other training or better Licenses & Certifications
Required
- Drivers License Skills Preferred
- Multi-Tasking
- Delegation
- Customer Service
- Analysis Behaviors Preferred
- Enthusiastic: Shows intense and eager enjoyment and
interest
- Functional Expert: Considered a thought leader on a
subject
- Team Player: Works well as a member of a group Motivations
Preferred
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to
take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the
ability to contribute to the success of a project or the
organization
Keywords: Astound Broadband powered by Grande, Dallas , Broadband Service Technician, Engineering , Dallas, Texas
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