Sr Desktop Support Engineer

Company: US Main
Location: Dallas
Posted on: March 1, 2025

Job Description:

Our Team is looking for a customer centric Sr Desktop Support Engineer that will be on the forefront of serving various departments- This is a hybrid role

If the following job requirements and experience match your skills, please ensure you apply promptly.

Responsibilities:
- Technical onboarding and ongoing support of users in multiple offices and countries
- Hardware deployment, software installation and maintenance of user machines/peripherals
- Troubleshoot software and hardware issues and provide resolutions
- Evaluate and escalate complex issues to the appropriate teams when necessary
- Setup and troubleshoot of Apple and Android mobile devices
- Support users via Slack, Jira Ticketing, Email, in-person and remote.
- Asset tracking and inventory management
- Communicate highly technical information to both technical and non-technical personnel
- Deploy and decommission user workstation VM's
- Google Workspace end user support
- Update and maintain computer management policies in Jamf / Ivanti / Workspace One
- Educate team members and org users on new processes and technologies
- Support all users including CSuite
- Cross team collaboration

Requirements:
- High School Diploma
- Up to 4 years of experience in End User Support
- Excellent documentation and communication skills via Email, Jira, and Slack
- Attention to detail and ability to follow documentation
- experience in supporting both MacOS, Windows 10/11 environment along with, iOS, Android
- Working Knowledge of: Okta, Jamf, WorkspaceOne, Zoom, Slack, Ivanti

Keywords: US Main, Dallas , Sr Desktop Support Engineer, Engineering , Dallas, Texas