Public Service Officer (Parking Services)
Company: Parkland Health and Hospital System (PHHS)
Location: Dallas
Posted on: March 12, 2025
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Job Description:
Interested in a career with both meaning and growth? Whether
your abilities are in direct patient care or one of the many other
areas of healthcare administration and support, everyone at
Parkland works together to fulfill our mission: the health and
well-being of individuals and communities entrusted to our care. By
joining Parkland, you become part of a diverse healthcare legacy
that's served our community for more than 125 years. Put your
skills to work with us, seek opportunities to learn and join a
talented team where patient care is more than a job. It's our
passion.PRIMARY PURPOSEPatrols, monitors, and provides simple
security services consistent with departmental policy, while
assisting patients, visitors, and staff to help ensure that Dallas
County Hospital District's buildings, campuses and assets are safe
and secure.MINIMUM SPECIFICATIONSEducationHigh School Diploma or
GED.ExperienceNone.Equivalent Education and/or
ExperienceNone.Certification/Registration/LicensureMust have a
valid Texas Class C Driver License.Required Tests for
PlacementEmployees in this job who were hired on or before 03/29/14
are exempt from requirement to take/pass the typing test and
physical agility assessment. Skills or Special AbilitiesMust be
able to pass typing test with a minimum of 20 words per minute,
with no more than three errors. - Must successfully pass a physical
agility assessment.Must successfully pass a pre-employment
polygraph test prior to employment.Must have effective verbal and
written communication skills.Must be able to deal with the public
in a tactful and diplomatic manner.Must be able to handle stressful
and possible crisis situations.May be subject to further written
and/or oral pre-assignment testing.Responsibilities1. Monitors
traffic and limits access to restricted area(s), while following
established policies and procedures.2. Monitors high-risk patients
in the Emergency room or other assigned area(s).3. Drives an escort
shuttle to and from parking lots and escorts patients in order to
ensure the safe passage of the public and employees.4. Maintains a
positive working relationship with patients, visitors and staff to
promote customer satisfaction while performing security
assignments.5. Provides instructions, and/or physical help, and
performs other duties as needed to support a safe environment for
patients, staff and visitors.6. Patrols assigned area(s) to
discover and report safety and security hazards, while adhering to
established policies and procedures.7. Ensures vehicle and
pedestrian traffic moves smoothly within the campus.8. Responds to
service calls by following established policies and procedures.9.
Prepares accurate and timely reports consistent with internal
practice and as required by law.10. Identifies ways to improve work
processes and improve customer satisfaction. Makes recommendations
to supervisor in support of the overall goals and mission of the
District.11. Stays abreast of the latest developments, advancements
and trends in the security field by attending seminars/workshops
and reading professional journals. Integrates knowledge gained into
current work practices.12. Maintains knowledge of applicable rules,
regulations, policies, laws, and guidelines that impact or govern
the department. Develops effective internal controls that promote
adherence to applicable state/federal laws. Seeks advice and
guidance as necessary to ensure proper understanding.13. Provides
assistance in related areas and other assigned duties to maintain a
safe and secure environment. Provides assistance in related areas
and other assigned duties to maintain a safe and secure
environment.14. Responds to violent physical encounters using the
appropriate force necessary to achieve a lawful objective at the
same time maintaining professionalism.15. Actively participates in
Department training showing proficiency in defensive tactics, SAMA,
ALERRT and other training as required by the department.Parkland
Health and Hospital System prohibits discrimination based on age
(40 or over), race, color, religion, sex (including pregnancy),
sexual orientation, gender identity, gender expression, genetic
information, disability, national origin, marital status, political
belief, or veteran status.As part of our commitment to our patients
and employees' wellness, Parkland Health is a tobacco and
smoke-free campus.
Keywords: Parkland Health and Hospital System (PHHS), Dallas , Public Service Officer (Parking Services), Other , Dallas, Texas
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