Human Experience Coordinator

Company: Parkland Health and Hospital System (PHHS)
Location: Dallas
Posted on: March 12, 2025

Job Description:

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.Primary PurposeThe Human Experience Coordinator works within the Human Experience team to help optimize and improve the care experience at Parkland, and to create more meaningful and satisfying work experiences. The Human Experience Coordinator will support various patient and workforce focused programs, provide operational and administrative support, and be responsible for other ad-hoc projects and assignments as needed. This position plays a critical role in supporting Parkland's strategic priorities and will be relied upon to exemplify service qualities by being knowledgeable, responsive, and approachable.Minimum SpecificationsEducation

• Must have associate degree (Human Resources, Marketing/Advertising, Communication Sturdies, Psychology, or related discipline) or equivalent work experience.Experience
• 1 year experience within Human Resources/Administration or related role preferred.
• Relevant industry experience is preferred (Direct involvement in planning and coordinating team initiatives)Skills or Special Abilities
• Strong organizational skills with the ability to effectively prioritize multiple projects and demands, accompanied with strong follow up skills.
• Excellent customer service and communication skills, both verbal and written
• High degree of initiative; resourceful in searching for information and solutions
• Excellent attention to detail, including accuracy in spelling, grammar, and punctuation.
• Proven ability to handle sensitive and confidential information in a discrete and professional manner.
• Must be able to work independently.
• Experience in a project driven environment.
• Strong ability in MS Office (Word, Excel, PowerPoint, Outlook) and other technology applications
• Occasionally required to work outside of regular work hours, including weekends.Responsibilities
• Provide excellent service by addressing and/or triaging inquiries.
• Provide administrative support for programs, events, and activities, including but not limited to, collateral creation, meeting coordination, reporting, and data management.
• Research trends and share creative ideas in addition to assisting in planning and preparing for special events.
• Utilize software to build and administer surveys.
• Provide support for the various award and recognition programs and practices by maintaining platforms, sourcing, and ordering awards, and assisting in content development and best practices.
• Manage the creation and posting of communications through various mediums and platforms including, but not limited to, SharePoint, Intranet, forms, and flyers.
• Assist in developing and managing relevant communication strategies and activities that contribute to increased awareness and buy-in of the organization's human experience agenda.
• Manage and organize department files and shared server content, ensure that current versions of departmental documents and communications are current and accurate; archive and organize previous versions (Share Point, shared drives, etc.).
• Support the administration of surveys including, leader access, reporting, tools, and resources.
• Assist with confidential and critical administrative projects; design and prepare reports, summaries, and presentations for the Director and department.
• Assist with oversight of human experience committees and occasionally serve as department representative on committees and in meetings as requested.
• Identify ways to improve work processes and improve internal and external customer experience. Make recommendations to leader, implement, and monitor results as appropriate in support of overall goals of the department and organization.
• Perform general clerical duties that include creating and updating templates, copying, printing, scanning, etc.
• Provide budget support through tracking expenses, managing POs, and processing invoices.
• Performs other work as requested that is reasonably related to the employee's position, qualifications, and competencies.Job Accountabilities
• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.

Keywords: Parkland Health and Hospital System (PHHS), Dallas , Human Experience Coordinator, Other , Dallas, Texas