Human Experience Coordinator
Company: Parkland Health and Hospital System (PHHS)
Location: Dallas
Posted on: March 12, 2025
Job Description:
Interested in a career with both meaning and growth? Whether
your abilities are in direct patient care or one of the many other
areas of healthcare administration and support, everyone at
Parkland works together to fulfill our mission: the health and
well-being of individuals and communities entrusted to our care. By
joining Parkland, you become part of a diverse healthcare legacy
that's served our community for more than 125 years. Put your
skills to work with us, seek opportunities to learn and join a
talented team where patient care is more than a job. It's our
passion.Primary PurposeThe Human Experience Coordinator works
within the Human Experience team to help optimize and improve the
care experience at Parkland, and to create more meaningful and
satisfying work experiences. The Human Experience Coordinator will
support various patient and workforce focused programs, provide
operational and administrative support, and be responsible for
other ad-hoc projects and assignments as needed. This position
plays a critical role in supporting Parkland's strategic priorities
and will be relied upon to exemplify service qualities by being
knowledgeable, responsive, and approachable.Minimum
SpecificationsEducation
- Must have associate degree (Human Resources,
Marketing/Advertising, Communication Sturdies, Psychology, or
related discipline) or equivalent work experience.Experience
- 1 year experience within Human Resources/Administration or
related role preferred.
- Relevant industry experience is preferred (Direct involvement
in planning and coordinating team initiatives)Skills or Special
Abilities
- Strong organizational skills with the ability to effectively
prioritize multiple projects and demands, accompanied with strong
follow up skills.
- Excellent customer service and communication skills, both
verbal and written
- High degree of initiative; resourceful in searching for
information and solutions
- Excellent attention to detail, including accuracy in spelling,
grammar, and punctuation.
- Proven ability to handle sensitive and confidential information
in a discrete and professional manner.
- Must be able to work independently.
- Experience in a project driven environment.
- Strong ability in MS Office (Word, Excel, PowerPoint, Outlook)
and other technology applications
- Occasionally required to work outside of regular work hours,
including weekends.Responsibilities
- Provide excellent service by addressing and/or triaging
inquiries.
- Provide administrative support for programs, events, and
activities, including but not limited to, collateral creation,
meeting coordination, reporting, and data management.
- Research trends and share creative ideas in addition to
assisting in planning and preparing for special events.
- Utilize software to build and administer surveys.
- Provide support for the various award and recognition programs
and practices by maintaining platforms, sourcing, and ordering
awards, and assisting in content development and best
practices.
- Manage the creation and posting of communications through
various mediums and platforms including, but not limited to,
SharePoint, Intranet, forms, and flyers.
- Assist in developing and managing relevant communication
strategies and activities that contribute to increased awareness
and buy-in of the organization's human experience agenda.
- Manage and organize department files and shared server content,
ensure that current versions of departmental documents and
communications are current and accurate; archive and organize
previous versions (Share Point, shared drives, etc.).
- Support the administration of surveys including, leader access,
reporting, tools, and resources.
- Assist with confidential and critical administrative projects;
design and prepare reports, summaries, and presentations for the
Director and department.
- Assist with oversight of human experience committees and
occasionally serve as department representative on committees and
in meetings as requested.
- Identify ways to improve work processes and improve internal
and external customer experience. Make recommendations to leader,
implement, and monitor results as appropriate in support of overall
goals of the department and organization.
- Perform general clerical duties that include creating and
updating templates, copying, printing, scanning, etc.
- Provide budget support through tracking expenses, managing POs,
and processing invoices.
- Performs other work as requested that is reasonably related to
the employee's position, qualifications, and competencies.Job
Accountabilities
- Identifies ways to improve work processes and improve customer
satisfaction. Makes recommendations to supervisor, implements, and
monitors results as appropriate in support of the overall goals of
the department and Parkland.
- Stays abreast of the latest developments, advancements, and
trends in the field by attending seminars/workshops, reading
professional journals, actively participating in professional
organizations, and/or maintaining certification or licensure.
Integrates knowledge gained into current work practices.
- Maintains knowledge of applicable rules, regulations, policies,
laws and guidelines that impact the area. Develops effective
internal controls designed to promote adherence with applicable
laws, accreditation agency requirements, and federal, state, and
private health plans. Seeks advice and guidance as needed to ensure
proper understanding.Parkland Health and Hospital System prohibits
discrimination based on age (40 or over), race, color, religion,
sex (including pregnancy), sexual orientation, gender identity,
gender expression, genetic information, disability, national
origin, marital status, political belief, or veteran status.As part
of our commitment to our patients and employees' wellness, Parkland
Health is a tobacco and smoke-free campus.
Keywords: Parkland Health and Hospital System (PHHS), Dallas , Human Experience Coordinator, Other , Dallas, Texas
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