DHS Support Service Specialist
Company: Getinge
Location: Dallas
Posted on: March 9, 2025
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Job Description:
With a passion for life
Join our diverse teams of passionate people and a career that
allows you to develop both personally and professionally. At
Getinge we exist to make life-saving technology accessible for more
people. To make a true difference for our customers - and to save
more lives, we need team players, forward thinkers, and game
changers.
Are you looking for an inspiring career? You just found it.
Job Overview
The DHS Support Service Specialist provides technical support of
Getinge Digital Health Solutions (DHS) products for Getinge
customers. The position is trained to assist with support of
T-DOC.
Job Responsibilities and Essential Duties
Under the guidance of the Project Manager, participate in onsite
and remote DHS projects. This includes but not limited to:
Working independently to complete assign tasks.
Report all risks and issues that affect the successful completion
of the project.
Onsite Go Live support, customer training and product
demonstrations.
Providing customer support during and after Go Live.
Under the guidance of the DHS Support Coordinator, provide
excellent technical support either onsite or via remote services.
This includes but not limited to:
Prompt, professional and courteous installation of DHS products and
services to meet guaranteed response times.
Level 1 and some Level 2 support cases.
Installation and workflow problem solving.
Escalating some Level 2 and all Level 3 support Cases to Sr. DHS
Support & Implementation Service Specialist or DHS Lead.
Ensure adherence to company quality system processes, protocols,
and SOP's.
Establish and maintain positive and cooperative working
relationships with customers and colleagues, conducting themselves
in a professional and responsible manner at all times.
Maintain personal competence for meeting job responsibilities
through effective use of product information and technical data
provided by the company and others.
Participate in training seminars, meetings, and on-the-job training
programs. Demonstrate a deep and thorough understanding, and an
ability to apply concepts and knowledge obtained from these
training and skill development sources.
Enhance company's image by participating in regional and national
trade shows when required.
Comply with all company policies and perform other related
responsibilities and assignments as required.
Minimum Requirements
Required Knowledge, Skills, and Abilities
Environmental/Safety/Physical Work Conditions
Must travel on average 50% (but up to 75% as needed) annually by
car or aircraft to customer sites throughout the United States and
Canada (must have current Passport). Periodic international travel
will be required for training purposes.
Must be able to operate an automobile (valid driver's licensed
required).
Must occasionally utilize hand tools to install, connect and test
modules, connectivity modules and/or test instrumentation to
monitor equipment function.
Must be able to respond to inquiries and communicate with others by
computer, via network and via telephone.
Must be able to interpret and manipulate data from
computer-generated reports, software programs, technical manuals,
and written correspondence.
Must be able to lift up to 35 pounds.
Extensive time on computer. 4+ hours per day.
The salary range for this position is from $30-35 per hour
depending on experience and location
#LI-MV1
About us
With a firm belief that every person and community should have
access to the best possible care, Getinge provides hospitals and
life science institutions with products and solutions aiming to
improve clinical results and optimize workflows. The offering
includes products and solutions for intensive care, cardiovascular
procedures, operating rooms, sterile reprocessing and life science.
Getinge employs over 12,000 people worldwide and the products are
sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which
includes:
Getinge is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
pregnancy, genetic information, national origin, disability,
protected veteran status or any other characteristic protected by
law.Reasonable accommodations are available upon request for
candidates taking part in all aspects of the selection process.
Keywords: Getinge, Dallas , DHS Support Service Specialist, Other , Dallas, Texas
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