Customer Service Representative

Company: Chefs' Warehouse
Location: Dallas
Posted on: April 3, 2025

Job Description:

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world's finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: The mission of The Chefs' Warehouse is to provide the world's greatest ingredients to the world's best chefs.

Our C.H.E.F.S. Values:

Curious & Creative

Hungry For Food & Results

Entrepreneurial

Forward Thinking & Flexible

Supportive (Of Peers & Chefs)

Position Summary:

Our Customer Service Representatives (CSRs) serve as the voice of the company, providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a seamless ordering experience. This role is vital in maintaining customer satisfaction and supporting sales functions through efficient order processing and problem resolution. CSRs work closely with Sales Representatives to facilitate smooth communication between customers and the company, ensuring that orders, pricing, and service expectations align with business goals

What you'll do:

* Customer Interaction & Order Management
* Answer incoming calls and emails to assist customers with placing orders, order modifications, and product inquiries.
* Ensure 99% accuracy when entering and processing orders.
* Provide post-sale support, including returns, exchanges, refunds (Return Merchandise Authorization (RMA) & Credit Requests), and tracking delivery status.
* Proactively contact customers to remind them to place orders for the next day.
* Manage duplicate order reports daily by verifying details and preventing order duplication.
* Work collaboratively with Sales Representatives to address customer needs and special-order requests.

About you:

* Minimum of three (3) years of customer service or related experience.
* High School diploma or GED required.
* Strong written and verbal communication skills.
* Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
* Proficient in Customer Relationship Management (CRM) systems, Microsoft 365, and customer service platforms.
* Strong analytical and critical thinking skills for diagnosing and resolving customer concerns.
* Dependable and punctual with strong attention to detail.
* Ability to manage stressful situations professionally.
* Attendance & Punctuality: Maintain a 90%+ on-time attendance rate.
* Call & Email Response Time: Answer 98% of calls within two rings and respond to emails promptly.
* Order Accuracy: Maintain a 99%+ accuracy rate in order entry.
* Customer Satisfaction: Demonstrate courtesy, professionalism, and critical thinking skills in every interaction.
* Maintain an efficient balance between quick resolution and thorough customer support.

#LI-TC1 #ZR

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

* Paid Vacations, Paid Holidays
* Health, Dental and Medical Benefits
* Weekly pay
* Life Insurance
* 5% above cost for our high-quality food products
* Employee discounts for travel and events
* 401k
* Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

Other details

* Pay Type Hourly
* Hiring Rate $17.00

Apply Now

* Dallas, TX, USA

Keywords: Chefs' Warehouse, Dallas , Customer Service Representative, Hospitality & Tourism , Dallas, Texas