Customer Service Coordinator
Company: CBRE
Location: Dallas
Posted on: March 9, 2025
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Job Description:
Customer Service Coordinator
Job ID
208139
Posted
05-Mar-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Dallas - Texas - United States of America, Plano - Texas - United
States of America
Job Summary
The purpose of this position is to provide customer service support
for engineering and maintenance teams across the country. This is a
full time opportunity with excellent benefits, and competitive
pay!
Why CBRE?
Essential Duties and Responsibilities
Provides customer service by answering incoming service requests,
via phone, chat, email & online requests from all business units on
facility-related issues.
Generates and dispatches service request work orders for completion
by vendors. Schedules conference rooms and audio visual
equipment.
Responds to customer inquires, and follows up with customers to
ensure satisfaction.
Updates Computer Maintenance Management System (CMMS), customer
service database, and spreadsheets with updated service information
as needed.
Contacts customer for additional information and communicating the
steps in the work order process.
Runs, reviews, and distributes various customer service reports as
needed.
May assist with the training of new hires and temporary employees
on CMMS, database, email, Live Chat and Call Center procedures.
Education and Experience
High school graduate, general education degree or equivalent
experience (GED) required. Call Center experience preferred.
Minimum two years of related experience.
Interpersonal Skills
Ability to comprehend and interpret instructions, short
correspondence, and memos and ask clarifying questions to ensure
understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients,
co-workers, and/or supervisor.
Other Skills and Abilities
Intermediate Knowledge of Microsoft Office Suite products. Ability
to type 45-50 WPM.
CBRE is an Equal Employment Opportunity/Affirmative Action employer
and is committed to providing reasonable accommodations to
individuals with disabilities in the employment application
process. If you need an accommodation during any part of the
application process due to a disability, please let your recruiter
know.
Equal Employment Opportunity: CBRE is an equal opportunity employer
that values diversity. We have a long-standing commitment to
providing equal employment opportunity to all qualified applicants
regardless of race, color, religion, national origin, sex, sexual
orientation, gender identity, pregnancy, age, citizenship, marital
status, disability, veteran status, political belief, or any other
basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all
current and prospective employees and recognizes how every employee
contributes to our company's success. CBRE provides reasonable
accommodations in job application procedures for individuals with
disabilities. If you require assistance due to a disability in the
application or recruitment process, please submit a request via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional
requirement to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing. If
you have questions about the requirement(s) for this position,
please inform your Recruiter.
Keywords: CBRE, Dallas , Customer Service Coordinator, Hospitality & Tourism , Dallas, Texas
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