Work From Home- HH Intake RN - Admission
Company: Sutter Health
Location: Dallas
Posted on: March 17, 2025
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Job Description:
Work From Home- HH Intake RNWe are so glad you are interested in
joining Sutter Health!
Organization:
SCAH-Sutter Care at Home - UT
Position Overview:
Position Overview: The Home Health Clinical Referral Nurse serves
as the initial point of contact for potential home health patients,
working closely with our clerical home health coordinators. This
role is pivotal in managing new referrals and ongoing follow-ups,
acting as a liaison between patients, families, and referral
sources. This position is eligible for mobile/remote work if you
meet eligibility requirements.
Remote/Mobile Work: Eligible for work from home with reliable power
and internet services and if you meet eligibility to work remote
(example, dedicated office with door that closes, cannot be a
primary care-giver during business hours.
On-Site Requirements: Occasional on-site work may be required for
training or other purposes if within driving distance to the
center.
Key Responsibilities:
Referral Management: Receive and process referrals for patient
care, ensuring timely and consistent admissions.
Communication: Make and take calls for new referrals and
follow-ups, maintaining clear communication with patients,
families, and referral sources.
Collaboration: Work closely with referring hospitals, physicians,
board and care facilities, skilled nursing facilities, and other
healthcare providers.
Data Entry: Enter referral information into the Electronic Medical
Records (EMR) system and create initial orders to facilitate the
start of care. This is a fast-paced work environment that requires
our nurses to be able to work in 2 separate charting systems,
manage emails, communicate with multiple teams and leaders, and
operate Excel documents.
Customer Service: Utilize and promote excellent customer service
skills in all interactions.
Team Interaction: Collaborate with referral center staff, home
health, Advanced Illness Management (AIM), and hospice staff across
offices.
Job Description:
JOB ACCOUNTABILITIES:
Primary Job Responsibilities:
* Acts as the clinical liaison that represents the agency via
telephone with referrals for patient care from physicians,
hospitals, insurance case managers and other sources in the
community
* Provides clinical oversight to the processing of home care
referrals in accordance to regulatory and payor requirements
* Ensures appropriate physician orders are obtained and input in
the medical record to support identified patient care needs
* Facilitates timely and appropriate Start of Care visits with
schedulers and patients/families to meet patient acuity and
business needs
* Summarizes clinical information from referral documentation
material in a concise and thorough Referral Information note to
support the field clinician's ability to conduct an effective and
efficient Start of Care visit.
* Accurately completes referral documentation, including all
appropriate insurance reimbursement needs, as necessary to
facilitate the admissions process
* Processes and documents referrals that are not accepted for
admission, indicating specific reason for non-acceptance, according
to department policy and procedure
* Assigns diagnosis codes to admissions and/or validates diagnosis
codes identified by clerical staff
* Accepts additional clinical support assignments as designated by
the Administrator and/or designee
* Appropriately escalates to Administrator for staffing problems or
difficulties accepts clinical assignments as designated by the
supervisor
Customer Service and Communication with Internal and External
Customers:
* Responds promptly to phone calls, electronic transmissions
(Epic/Allscripts/Curaspan referrals) and faxes regarding potential
referrals for home care services
* Demonstrates a high level of service orientation to all internal
and external customers at all times
* Ensures consistent and timely communication regarding new
admissions with local teams
* Attends department meetings and serves on committees and project
teams as requested
Quality Management:
* Participates in the development of policies and procedures and
actively assists in problem solving with and between departments to
ensure the intake function is collaborative and effective
* Maintains positive professional relations with support personnel
through appropriate and timely responses for information or
paperwork necessary for the key clinical and billing functions of
the agency
* Meets Intake productivity goals and maximizes capacity for
patient needs by assessing clinical and operational needs
EDUCATION:
Graduate of an accredited school of nursing
CERTIFICATION & LICENSURE:
RN-Registered Nurse of California (within 90 days of hire)
Current RN-Registered Nurse license for state of residence
DEPARTMENT REQUIRED CERTIFICATION & LICENSURE
Department, non-patient facing/care: BLS-Basic Life Support
Healthcare Provider not required
TYPICAL EXPERIENCE:
2 years recent relevant experience.
SKILLS AND KNOWLEDGE:
Must have the clinical knowledge and critical thinking skills to
effectively plan and provide coordination of patient care
consistent with standards and regulations
Must have exceptional interpersonal and customer services
skills
Must be able to effectively solve unique problems as they arise or
identify when to consult the supervisor
Must have knowledge of current Hospice/Home Health admission
criteria; Medicare, Medi-Cal, Commercial, State and Federal
regulations
Familiarity with ICD-10 coding preferred but not essential
Must be able to demonstrate problem-solving abilities as well as
telephone, interpersonal, verbal and written communication skills
in english
Commitment to teamwork and customer service, both internally and
externally, is required
Must have proven /proven data entry and general computer skills
Must be able to demonstrate proficiency (after training and
introductory period) in efficient use of electronic medical record
systems
Must be able to flex with the increased workflow when census is
higher and recognize urgency of each task
Must be flexible with schedule including, but not limited to, the
ability to participate in department rotation for weekend coverage
if needed
Must be able to drive to designated SCAH location(s) for meetings,
training, and needs as designated by business needs
PHYSICAL ACTIVITIES AND REQUIREMENTS:
See required physical demands, mental components, visual activities
& working conditions at the following link: Job Requirements
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Variable
Weekend Requirements:
Rotating Weekends
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer
EOE/M/F/Disability/Veterans.
Pay Range is $34.55 to $45.95 / hour
The salary range for this role may vary above or below the posted
range as determined by location. This range has not been adjusted
for any specific geographic differential applicable by area where
the position may be filled. Compensation takes into account several
factors including but not limited to a candidate's experience,
education, skills, licensure and certifications, department equity,
training and organizational needs. Base pay is just one piece of
the total rewards program offered by Sutter Health. Eligible roles
also qualify for a comprehensive benefits package.
Keywords: Sutter Health, Dallas , Work From Home- HH Intake RN - Admission, Healthcare , Dallas, Texas
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