General Manager

Company: Service Corporation International
Location: Dallas
Posted on: April 12, 2025

Job Description:

Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!Oversee the operations of multiple funeral homes in North Dallas area. Manage multiple Location Managers in the AOR to achieve growth year over year. Maintain/improve customer service initiatives annually.JOB RESPONSIBILITIESBusiness and Financial Management

• Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership.
• Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals.
• Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR).
• Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions.
• Approve expenditures and invoices.
• Provides marketing, advertising, community, and customer guidance to location leadership.
• Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share.
• Develop and implement plans to improve customer satisfaction index and online community reviews.
• Resolves complex problems providing resolution guidance to location leadership and empowering accountability.
• Assure the location's operating practices comply with applicable federal & state regulations and Company policies.
• Assure safety, quality control, and compliance standards are adhered.Collaboration and Communication
  • Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements.
  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
  • Develop and implement communication plans for key initiatives and change management.
  • Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
  • Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging.People Development
    • Develop a strong, trusting, empowered, and reliable team.
    • Understand team members' career aspirations and provide assignments to develop skills and/or close gaps.
    • Constructively address issues and provide tangible and appropriate feedback.
    • Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover.
    • Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
    • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.
    • Establish pay, recommend pay increases, special pays, and career advancements.
    • Discipline staff as necessary.
    • Write development plans to close behavior or skill gaps.
    • Collaborate with Human Resources throughout discipline, development, and termination processes.
    • Recommend and discuss terminations with Market Leadership.MINIMUM REQUIREMENTSEducation
      • High School Diploma or equivalent required.
      • Technical schooling diploma in Funeral Services/Mortuary Science preferred.
      • Bachelor's degree in Mortuary Science where required by state law.
      • Pursuing an Associate's Degree in Finance, Marketing, Business or related discipline strongly preferred.Certification/License
        • Applicable state Funeral Director licensure required.Experience
          • At least eleven (11) years of industry experience with progressively increased customer-facing responsibilities.
          • At least six (6) years of experience managing people and effectively managing budgets and expense control required.Knowledge, Skills and Abilities
            • Knowledge of industry competitive pricing, demographic patterns, and market competition.
            • Knowledgeable in Financial and Business acumen.
            • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
            • Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint.Work Hours
              • Working beyond "standard" hours as the need arises.
              • Travel up to 75%.Postal Code: 75081Category (Portal Searching): OperationsJob Location: US-TX - DallasJob Profile ID: F00277Time Type: Full timeLocation Name: Sparkman Funeral Home & Crematory
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Keywords: Service Corporation International, Dallas , General Manager, Executive , Dallas, Texas