Account Operations Manager

Company: CBRE
Location: Dallas
Posted on: April 2, 2025

Job Description:

Account Operations Manager

Job ID

212940

Posted

31-Mar-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Remote - US - Remote - US - United States of America

About the Role

As a CBRE Account Operations Manager, you will advise and supervise the maintenance management and safety programs for small to medium-sized facilities or properties.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

This role is remote with a preference for Eastern or Central time zone and within the state of NY or IA.

What You'll Do

Coordinate and manage the team's daily activities and vendor activities. Establish work schedules and assign tasks.

Track vendor performance on outsourced provider service contracts and ongoing administration. Verify the best pricing and service level performance.

Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.

Assist with the development of operational service delivery solutions to include detailed playbooks, account operations plan, etc.

Supervise the efficiency of maintenance efforts for facilities, ensuring work is completed under account KPIs.

Responsible for client account inspections. Document inspection report results and resolve any issues, concerns, etc. with the client.

Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

Apply knowledge of own field and how own field integrates with others to achieve team and departmental objectives.

Identify, troubleshoot, and resolve day-to-day and issues which may or may not be evident in existing systems and processes.

What You'll Need

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience with vendor management preferred.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Ability to guide the exchange of difficult information, convey performance expectations and balance problems.

Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive organizational skills with a strong inquisitive mentality.

Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.

Why CBRE?

• When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills s of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!
  
  Disclaimers
  
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
    
    --- CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Operations Manager position is $75,000 annually and the maximum salary for the Account Operations Manager position is $105,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
    
    The application window is anticipated to close on 04/04/2025 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com.
    
    Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
    
    Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
    
    CBRE GWS
    
    CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
    
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Keywords: CBRE, Dallas , Account Operations Manager, Executive , Dallas, Texas