Director Crew Scheduling Operations

Company: Southwest Airlines
Location: Dallas
Posted on: March 6, 2025

Job Description:

Department:Crew SchedulingOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description:Job Summary

• Directs all efforts related to the efficient utilization of flight Crewmembers by Crew Scheduling and Payroll. Directs the development and administration of automated systems and programs used by Scheduling, Payroll and Flight Crewmembers. Works directly with SWAPA representatives to address issues. Serves as a Scheduling and Payroll expert in all contract negotiations. Responsible for all policies and procedures as it pertains to Flight Ops Crew Scheduling and Payroll.Additional Details
  • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.Responsibilities
    • Cultivate, support and promote an organizational culture that enables high performance, high morale, integrity and Teamwork
    • Participate in organizational processes/initiatives, performance management, interviewing, budgeting, training, etc.
    • Lead, support, and influence the achievement of the mission, objectives and key results of the department and organization
    • Represent Crew Scheduling priorities in key, strategic discussions with stakeholders, including Ops Strategy and Performance, FP&A, Technology, and other Operational groups
    • Maintain financial control and accountability on capital and operating expenses for all assigned areas of responsibility while maintaining consistent quality to meet business objectives
    • Manage, develop and coach direct reports and other Leaders to ensure Crew Scheduling objectives and goals are achieved
    • Provide thought Leadership on Crew Scheduling initiatives that drive operational excellence and elevate the Crew and Crew Scheduler experience
    • Foster creative ideas and new approaches, and an environment of continuous improvement while promoting Change Management through communication and Change planning
    • Identify solutions for complex problems and drive alignment across multiple departments
    • Drive and manage Crew Scheduling performance and results
    • May perform other job duties as directed by Employee's LeaderKnowledge, Skills and Abilities
      • Advanced knowledge of business acumen including understanding operational strategy and Crew Scheduling's effect on a multi-network operation
      • Ability to utilize functional and technical skills to drive performance and produce metric improvement results
      • Ability to effectively lead others to accomplish goals/objectives, and coach, mentor and develop Team members
      • Ability to prioritize problems and solutions at a department/enterprise level and provide effective follow-up and communication when problems occur
      • Ability to identify complex problems and develop, evaluate and implement strategic solutions
      • Ability to demonstrate critical thinking skills in a high pace, high stress environment
      • Ability to effectively communicate and present large, complex issues, in a concise manner with all levels of leadership
      • Ability to plan, organize, and consistently meet deadlines with consideration to cost effective solutions and work within budget
      • Skilled in highly effective collaboration, partnerships, negotiations and communications to facilitate interactions in a cross-functional Team environmentEducation
        • Required: High School Diploma or GEDExperience
          • Demonstrated experience in directly or indirectly leading team(s)
            • Leading large-scale projects and managing business decisions
            • Business case development with financial justification
            • Crew Scheduling Operations and airline operations
            • Working within Collective Bargaining Agreements
            • Labor Relations
            • Workforce managementLicensing/Certification
              • N/APhysical Abilities
                • Ability to perform work duties from limited space work station/desk/office area for extended periods of time
                • Ability to communicate and interact with others in the English language to meet the demands of the job
                • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobOther Qualifications
                  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
                  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
                  • Must be at least 18 years of age
                  • Must be able to comply with Company attendance standards as described in established guidelines Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
                  • Ability to work extended hours, weekends or holidays as needed
                  • Some air travel with overnight stays requiredPay & Benefits:
                    • Competitive market salary from $180,350 per year to $200,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.Benefits you'll love:
                      • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
                      • Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
                      • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
                      • Competitive health insurance for you and your eligible dependents (including pets)
                      • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
                      • Explore more Benefits you'll love: *Pay amount does not guarantee employment for any particular period of time.**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.Southwest Airlines is an Equal Opportunity Employer.Please print/save this job description because it won't be available after you apply.

Keywords: Southwest Airlines, Dallas , Director Crew Scheduling Operations, Executive , Dallas, Texas