Field Service Operations Manager
Company: Advanced Technology Services
Location: Dallas
Posted on: March 4, 2025
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Job Description:
Founded in 1985, ATS is a company with a presence in the United
States, Mexico and the United Kingdom. We are professionals in
Industrial Maintenance and we make factories run better.
Fundada en 1985, ATS es una empresa con presencia en los Estados
Unidos, M--xico y el Reino Unido. Somos profesionales en
mantenimiento industrial y hacemos que las f--bricas funcionen
mejor.Principal Duties/Responsibilities: - Acts as a champion for
the Operating System, ensuring that the Operating System is fully
understood, frequently reinforced and embedded across all elements
of service delivery - Leads complex projects from the beginning
define phase through to implementation. - Ability to manage
multiple projects, some direct, some through other assigned project
resources. - Designs and maintains project documentation,
requirements and project timeline to include scheduling project
deliverables, goals, and milestones. - Assesses and manages
required project resources to include assigning responsibilities,
setting expectations, and monitoring performance to ensure timely
and quality project completion. - Manages the sourcing and
engagement of third party firms for the completion of work scope
per project defined deliverables. - Recruits, hires, and trains
technical resources; evaluates employee performance, and recommends
or initiates promotions, transfers, and disciplinary action.
Recommends career planning, training and skills development of
direct and indirect reports. - Develops and implements methods and
procedures for monitoring work activities, such as preparation of
records of expenditures, progress reports, etc., in order to inform
management of current status of work activities. - Analyzes and
resolves work problems or assists employees in solving work
problems. - Observes current working environment to determine
operating procedure and detail, and recommends measures to improve
methods, performance, and quality of or service, and suggests
changes in working conditions to increase efficiency. - Gathers
relevant technical documentation such as drawings, schematics,
specifications, spare parts lists from equipment histories, OEM
manuals and the Knowledgebase system. Verifies the availability of
parts prior to scheduling the job. Arrange for special tools and
auxiliary equipment when required. - Acts as the first point of
contact for customers and onsite resources, ensuring priority
alignment and proactively anticipating changing needs. -
Facilitates project lessons learned sessions and implements
continuous improvements. - Accounts for revenues & expenses (such
as labor, overtime, Travel) for all startup activities.Knowledge,
Skills, Abilities (KSAs), & Competencies:Essential KSAs: -
Bachelor's degree in business, engineering, operations management,
or a related field and three years of experience with business /
operational management in a related industry or an equivalent
combination of education and experience. - Strong understanding of
manufacturing work environment including demonstrated capabilities
in technical aptitude related to equipment control systems,
robotics, automation, and/or specialization in mechanical trades -
Demonstrated supervisory leadership ability - High emotional
intelligence quotient with ability to effectively interact with
multiple stakeholders, i.e., technicians, site leadership, ATS
senior leadership, and customers. - Combination of hands-on
technical skills and project management skill - Solid financial
acumen and experience managing project budgets and forecasts (>
$2M) - Ability to write technical documents and business proposals
- Travel required (30-60%)Desirable KSAs: - Maintenance management
experience preferred - Experience leading managers across multiple
locations preferred - Proven experience with operational excellence
& continuous improvement methodologies - Experience with new
customer integrations or startup activitiesCompetencies: -
Judgement and Decision Making - Personal Discipline -
Communications - Customer Focus - Safety - Business AcumenPhysical
Demands and Working Conditions:While performing the duties of this
job, the employee is regularly required to stand; walk; use
hands/fingers to handle, or feel; reach with hands and arms; climb,
ascend/descend or balance to heights that may require a ladder or
lift; stoop, kneel, crouch, or crawl in confined spaces; and talk
or hear. The employee is occasionally required to sit. The employee
must occasionally lift and/or move more than 50 pounds. The
employee is regularly required to use close vision and color
vision. The employee is occasionally exposed to outside weather
conditions and risk of electrical shock. Work is typically
performed in a factory environment and is usually very loud. In the
factory environment, the employee may be exposed to hazardous
materials and/or greasy or slippery factory floors.ATS is committed
to providing equal employment opportunity in all aspects of
employment to all applicants and employees, regardless of age,
color, race, religion, sex (including pregnancy, gender identity,
and sexual orientation), national origin, disability, veteran
status, genetic information or other legally protected status.
ATS se compromete a brindar igualdad de oportunidades de empleo en
todos los aspectos del empleo a todos los solicitantes y empleados,
independientemente de su edad, color, raza, religi--n, sexo
(incluido el embarazo, identidad de g--nero y orientaci--n sexual),
origen nacional, discapacidad, estatus de veterano, informaci--n
gen--tica u otro estatus legalmente protegido. Revisi--n de la
pol--tica de privacidad aqu--
Privacy policy review
Keywords: Advanced Technology Services, Dallas , Field Service Operations Manager, Executive , Dallas, Texas
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