Network Services Engineer

Company: INSPYR Solutions
Location: Dallas
Posted on: April 5, 2025

Job Description:

Title: Network Services Engineer

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Location: Hybrid in Dallas, TX - 3 days on site, 2 days remote
Duration: Direct Hire
Work Requirements: US Citizen, Green Card Holders or Authorized to Work in the U.S.

Network Services Engineer

The Opportunity:
An exciting opportunity for an experienced Senior Network Services Engineer to join our Managed Services team. In this role, you will provide 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.

This is a hybrid role for candidates to be based in the Dallas, TX area.

What you will do:

Network monitoring and utilization reporting
Create tickets using ticketing procedures and follow escalation procedures
Handle direct customer calls and raise tickets
Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it's not a false positive)
Collect vital stats on each device (differs by device) and provide reporting
Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
Ticket follow up
Resolve escalated issues from Level 1 Engineers
Troubleshoot complex LAN/WAN issues
Diagnose issues on routers/switches/gateways/firewalls etc.
Perform Logical Moves, Adds and Changes for IPT devices
Coordinate with ISPs and vendors on bandwidth and hardware issues
Perform upgrades and maintenance of network devices
Escalate to Senior engineers
To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts

Who you are:

Bachelor's Degree in related field
Must have at least 8 years of experience in network monitoring and support experience
Cisco/TCP/IP knowledge and advanced knowledge of routing, switching and troubleshooting
CCIE is required
Palo Alto, Riverbed experience
Experience with Servers, routers, switches, hubs, firewalls and networking equipment
Experience with MPLS, Frame Relay, T1, and DSL
Experience with Windows 2003/2008 and Internet troubleshooting skills
Understanding of Virtual Private Networks
Previous Experience working in a Network Operations Center is strongly desired.
Experience with Computer Associate's Spectrum and/or HP OpenView or other enterprise management systems is desired.
Communication Skills
Team work ability
Task oriented
Wireless Networking
Replication
Connectivity (T1, DS3, MPLS, DSL, BGP)
Must be available to work weeknights and weekends with minimal supervision
Must have strong communication skills, technical writing skills, and a strong sense of responsibility.
Remain vigilant while continuing to maintain and enhance the overall security of ECI and the client's receiving our services.
Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on


About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

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Keywords: INSPYR Solutions, Dallas , Network Services Engineer, Engineering , Dallas, Texas