Principal Systems Analyst - 1700157

Company: Fidelity Investments
Location: Westlake, TX
Posted on: January 13, 2017

Job Description:

Duties: Responsible for creating a suite of customer-facing web and mobile

applications for the growing eServices Fidelity platform.

Primary Responsibilities:

• Analyze and design a suite of applications that provide chat,

email, and click to call back capabilities to Fidelity’s customers and

representatives.

• Work with Product Architects, Technical Leads, and Senior

Development resources across the organization in a Scrum Agile environment.

• Create high level and detailed business and technical

requirements.

• Code development activity to validate design and data contract.

• Ensure high code quality by following software engineering best

practices.

• Analyze and design enterprise-scale applications that provide best

in class customer experience and require system to system integration

utilizing established and emerging technologies and vendor products.

• Recommend system solutions by comparing advantages of technologies

and methodologies.

• Support product release activities, triage production issues, and

provide product installation and post installation support.

• Analyze business requirements and translate business requirements

into technical requirements.

Requirements: Bachelor’s degree (or foreign education equivalent) in

Computer Science, Engineering, Information Technology, Information Systems,

Mathematics, Physics, or a closely related field and five (5) years of

experience in the job offered or five (5) years of experience in systems

analysis and design of enterprise wide, high-availability, high throughput

customer-facing distributed applications; or, alternatively, Master’s

degree (or foreign education equivalent) in Computer Science, Engineering,

Information Technology, Information Systems, Mathematics, Physics, or a

closely related field and three (3) years of experience in the job offered

or three (3) years of experience in systems analysis and design of

enterprise wide, high-availability, high throughput customer-facing

distributed applications. Candidate must also possess: Demonstrated

Expertise (“DE”) performing systems analysis and design on Omnichannel

customer experience and contact center solutions using Genesys Framework,

Genesys eServices, Genesys Contact Routing, Genesys Reporting, Genesys

Desktops, and Genesys Software Development Kit (SDK); DE in analysis,

design, and integration of Genesys Contact Center solution with highly

available, scalable, and high performance customer-facing web applications

and enterprise-level Microsoft Exchange server, using Simple Object Access

Protocol (SOAP), Representational State Transfer (REST), and Active Roles

Tool; DE applying business and system analysis methodologies to the design

of Omnichannel customer experience and contact center solutions; writing

and managing business requirements using data flow diagrams, use case

diagrams, and sequence diagrams; and creating process flow diagrams using

Visio and IBM Rational Architect; DE performing systems analysis and design

of Omnichannel customer experience and contact center solutions according

to Agile methodologies, using TFS for backlog maintenance and iteration

management.

To apply, visit http://jobs.fidelity.com and search for Job Number 1700157.

Keywords: Fidelity Investments, Dallas , Principal Systems Analyst - 1700157, Finance , Westlake, TX, Texas